We continuously strive to provide you with the freshest high-quality jewelry from top designers around the world.
We know sometimes life gives you lemons, and there’s always that small chance that something isn’t right.
If you’re having issues with your purchase, don’t worry, our friendly support staff is happy to assist you.
What is considered an acceptable return?
We accept returns ONLY if product received was not as described.
Buyer is fully responsible for choosing correct size or color at checkout.
The buyer is responsible for fully reading the description and for being cautious regarding metal sensitivities or allergies.
How long do I have to request?
All requests for refunds or exchanges must be made within 30 days after the order date.
What if my jewelry has a defect?
Defective jewelry can be returned for a refund or like exchange, based on availability, and must be received in original condition.
Contact us at Info@hiunni.com and provide the following information:
- Order Number
- Reason for return including a short description of the issue
- Photo showing the issue/defect
Typically, we will then offer you 2 options:
HiUnni can replace it for the same item. (based on availability)
- Replacements subject to product availability based on current stock.
- Orders may require 5~7 days business days to process
HiUnni will refund your money or offer you store credit (giftcard) that can be used towards your next purchase
- Refunds will generally be processed in 2 to 3 weeks.
Hiunni is not responsible for:
✔ Fitment issues due to Incorrect size ordered.
✔ Wrong color purchased.
✔ Incorrect shipping address.
✔ Items damaged due to improper care & misuse, or rough usage.
✔ Items damaged during transit.
✔ Stolen or Lost packages during delivery.
✔ Any return shipping charges for refunds or exchanges.
✔ Any incurred shipping charges in addition to any customs fees including VAT.