FAQs

What is the difference between 'Labret' and 'ball end'?

The ball end would be a typical internally threaded screw backing ball. A Labret has a flat end that is fixed (not-removable) to the bar, this allows the front to be attached easily for tragus or lip piercings.

What size do I need? How do I choose the best size for me?

The simplest answer is to measure what you currently have. As everyone has unique ears and piercings we can’t tell you YOUR needs. However, for most piercings, we recommend the “ball-end 1/4″ (6mm)”. Sometimes, 5/16″ (8mm) is worn for deep cartilage piercings or larger ears.

How to care for my jewelry?

➥ USE CAUTION – Be careful when handling or putting on jewelry as small pieces may easily become lost or damaged.
➥ DRY & CLEAN – Do not shower or swim while wearing jewelry. Occasionally remove and wipe clean with a soft dry towel.
➥ SEALED TIGHT – Jewelry should be kept sealed in air-tight containers to prevent tarnishing.
➥ NO CHEMICALS – residue from makeup, cleaning solutions or other products can degrade the jewelry’s protective coating.

What payment methods do you accept?

We accept the following payment methods:
Mastercard, Visa, Visa Debit and PayPal.

When will I be charged?

Payment is collected immediately after your order has been processed and once your bank has cleared necessary security checks payment will be authorized.

How do I know my order has been placed successfully?

Once the order has successfully been processed, we will send you an confirmation email to the provided email address. This email will contain details regarding your order including a reference number. We would advise you to keep this email as you may need your order reference number for any future inquiries. Failure to provide an order reference number may result in delays with processing your inquiry.

Why does my order include Sales Tax?

Sales tax collected where applicable. Sales Tax applicable to residents of TX.

**Tax calculation based on: customer shipping address

Your total charges will include the item(s) you specify plus shipping charges. If the order is shipped within Texas, the law requires that local sales tax be added to the order total including the amount of the shipping charge.

How long will it take to get my precious bling?

Orders usually ready to ship in 1-4 business days.

* Shipping excluded during weekends & most holidays.

– USPS First Class Mail (approx. 2-5 days) : $3.99
All items ordered from Hiunni.com will be shipped out directly from Austin, Texas.
(Texas Sales Tax applicable to Texas residents.)

Did you say something about Free Shipping?

Don’t miss out! Be sure to take advantage of our Free Shipping offer with orders over $40. (Details)

* Only applicable in the U.S.

Can you ship internationally?

✈ Shipping is available to International customers.
– Canada USPS First Class Mail International (Delivery Time: 7~21 days ): $11.99
– USPS First Class Mail International (Delivery Time: 7~21 days -Varies by country): $14.99

* International customers are responsible for all fees, VAT, taxes, and customs duties associated with shipping to their respective countries.

Where do I find my tracking number?

Once your order has been confirmed, you should receive a tracking number to the email you provided.
You can also check the tracking number in your account when logged in.
Once your order has shipped you can check its progress at www.USPS.com with the tracking number we’ve provided.

Want it Now? - Faster Shipping

In a hurry?

– USPS Priority Mail (1-3 days): $8.49(Includes Delivery Confirmation, $100 insurance.)
– USPS Priority Mail Express (1-2 days): $29.49 (Includes Delivery and Signature Confirmation, $100 insurance).
(Details)

What is considered an acceptable return?

We accept returns ONLY if product received was not as described.
Buyer is fully responsible for choosing correct size or color at checkout.
The buyer is responsible for fully reading the description and for being cautious regarding metal sensitivities or allergies.

How long do I have to request?

All requests for refunds or exchanges must be made within 30 days after the order date.

What if my jewelry has a defect?

Defective jewelry can be returned for a refund or like exchange, based on availability, and must be received in original condition.

Contact us at Info@hiunni.com and provide the following information:

    • Order Number
    • Reason for return including a short description of the issue
    • Photo showing the issue/defect

Details

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/color/ size or we will offer a refund.

Where's my confirmation email?

Make sure to check your spam or junk mail folder as sometimes emails will be sent there.

Please contact us at info@hiunni.com if you do have not received a confirmation email within 24 hours. We will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed.

Please ensure that all shipping & billing details have been entered correctly to ensure timely delivery.

I don't see my review. Why is it not showing up?

Thank you for reviewing our product!
Once your review has been approved it will be visible on the product page.

I posted a review. Where's my coupon?

Once your review has been approved you will receive a $1 OFF coupon code sent to the email you provided at checkout.

Here’s the rules:
*This offer is only available to customers who have previously purchased the item being reviewed. Only one discount available per item.
**Innappropriate comments/reviews is not acceptable and will be deleted at HiUnni’s discretion. Offer is void if terms are violated.

If you have questions or comments please contact us.
mail : info@hiunni.com